Privacy Policy

This Privacy Policy identifies the information Fallible Software, Co. ("FallSoft.Co") collects through its websites, hosted services, software, and physical-product requests. It explains how we use, share, retain, and protect that information.

1.1. We limit collection to data used for a stated product, operational, or legal purpose. 1.2. You have rights and choices concerning your personal data. 1.3. We do not sell or monetize personal information. 1.4. We explain what a product sends to us and why. 1.5. You may request access, correction, or deletion. Applicable law and necessary operational retention may limit a request.

2.1. Information You Provide Directly: • Account information, such as an email address, name, or username • Profile information you choose to add • Phone number, SMS opt-in records, voice-call consent records, and consent timestamps when you choose to receive text messages or calls • Payment information processed through third-party payment processors • Content you create, upload, or store using our services, including messages and information provided during voice interactions • A selected kit, name, email address, and notes submitted with a physical-product request • Communications you send to us 2.2. Information Collected When You Use a Product: • Device information, usage data, and performance data • Server log data, which may include IP address, request time, requested path, browser information, referrer, and response status • Messaging metadata, such as delivery status, timestamps, and reply keywords like STOP or HELP • Calling metadata, such as timestamps, duration, routing, connection status, and recordings or transcripts where disclosed and permitted by law • A physical-product request record, including the selected offer, request time, request identifier, and browser user agent • Precise coordinates, location accuracy, heading, speed, a pseudonymous nearby identifier, and motion measurements when you enable a nearby feature that uses them • Short-lived signaling data used to establish a direct nearby connection 2.3. Information Stored on Your Device: • A product may use browser storage for account functions, preferences, calibration, or a pseudonymous nearby identifier • Calibration and theme settings remain in the browser. The nearby identifier is sent when the nearby feature announces, exchanges connection signals, or leaves.

3.1. We use cookies and similar browser storage for account sessions, preferences, calibration, and product functions. 3.2. We do not use tracking or advertising cookies. 3.3. You can configure your browser to block or clear this storage, though doing so may limit functionality or reset saved settings.

We use your information to: 4.1. Provide and maintain our services. 4.2. Process transactions, review physical-product requests, and send related information. 4.3. Respond to your comments and questions. 4.4. Send service-related announcements, updates, verification messages, customer support messages, and AI assistant or conversational SMS messages or calls where you have consented. 4.5. Maintain consent records and honor opt-out, HELP, do-not-call, and compliance obligations for messaging and calling. 4.6. Match participating nearby users and relay short-lived connection signals when they enable that feature. 4.7. Identify and address technical issues and improve our services. 4.8. Protect against malicious, deceptive, or illegal activity. 4.9. Comply with legal obligations.

5.1. We do not sell, rent, or trade your personal information to third parties. 5.2. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. 5.3. Text messaging originator opt-in data, voice-calling consent data, and related consent records will not be shared with any third parties except vendors and service providers that support message delivery, call delivery, customer support, fraud prevention, compliance, transcription, recording, or platform operations, and only to the extent necessary to provide the service or comply with law. 5.4. When you enable a nearby feature, participating users may receive your approximate relative position, heading, speed, location accuracy, and motion state. Direct WebRTC connections may expose network-address information to the connected peer and infrastructure used to establish the connection. 5.5. We otherwise share information only in the following limited circumstances: • With service providers that help us operate a product and are bound by contractual obligations • When required by law, such as in response to valid legal process • To protect rights, privacy, safety, or property • During a corporate transaction with comparable privacy protections 5.6. We apply safeguards appropriate to the information and purpose.

6.1. We retain personal data for the period needed to provide a product, complete a transaction, resolve a request, maintain required records, or comply with law. 6.2. Nearby records stop participating in matching 15 seconds after the last announcement, and connection-signaling records are ignored after 20 seconds. Stale records are removed during later nearby activity or when the server process ends. 6.3. We retain physical-product request records while we review or fulfill the request and for any later support, accounting, fraud-prevention, or legal period that applies. 6.4. You may request deletion. We delete or anonymize information when its purpose and required retention period end.

7.1. We use technical and organizational safeguards appropriate to the data and product. 7.2. We use encrypted transport where supported and restrict access to stored personal data. 7.3. We review safeguards as products and risks change. 7.4. No security system eliminates every risk.

8.1. Our services are not directed at children under 13 (or the applicable age in your jurisdiction). 8.2. We do not knowingly collect personal information from children. 8.3. If we discover that we have inadvertently collected information from a child, we will promptly delete it.

9.1. Access: You can access the personal information we hold about you. 9.2. Correction: You can request correction of inaccurate data. 9.3. Deletion: You can request deletion of your personal information, and we will honor this request promptly, except for information we are legally required or operationally required to retain. 9.4. Restriction: You can request that we limit how we use your data. 9.5. Portability: You can request a copy of your data in a structured, machine-readable format. 9.6. Objection: You can object to our processing of your data in certain circumstances. 9.7. Consent Withdrawal: You can withdraw consent at any time for activities based on consent, including SMS or voice communications where consent is the basis for contact. You can opt out of SMS by replying STOP and may contact us directly to revoke or adjust call consent where applicable.

10.1. We may process your information in countries other than your own. 10.2. When we transfer data across borders, we implement appropriate safeguards to protect your information. 10.3. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country.

11.1. We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. 11.2. We will notify you of significant changes through our services or via email. 11.3. We encourage you to review the Privacy Policy whenever you access our services.

If you have questions, concerns, or requests regarding your personal information, messaging consent, calling consent, or this Privacy Policy, please contact us at privacy@fallsoft.co or one@fallsoft.co.