Privacy Policy

At Fallible Software, Co. ("FallSoft.Co"), we believe privacy is a fundamental right, not a commodity. This Privacy Policy explains how we collect, use, and protect your information. We intentionally keep this document straightforward and free of legalese.

1.1. We collect the minimum data necessary to provide our services. 1.2. Your data belongs to you, not us. 1.3. We never sell or monetize your personal information. 1.4. We're transparent about what data we collect and why. 1.5. We give you control over your data, including the right to delete it completely.

2.1. Information You Provide Directly: • Account information (email address, name, username) • Profile information you choose to add • Phone number, SMS opt-in records, voice-call consent records, and consent timestamps when you choose to receive text messages or calls • Payment information (processed securely through third-party payment processors) • Content you create, upload, or store using our services, including message content you send through our products and information you provide during voice interactions • Communications you send to us 2.2. Information Collected Automatically: • Device information (device type, operating system, browser type) • Log data (IP address, access times, pages viewed) • Usage data (features used, interaction patterns) • Messaging metadata, such as delivery status, timestamps, and reply keywords like STOP or HELP • Calling metadata, such as call timestamps, duration, routing, connection status, and, where disclosed and permitted by law, recordings or transcripts • Performance data (crash reports, technical issues)

3.1. We use cookies for essential functions only, such as: • Keeping you logged in • Remembering your preferences • Ensuring proper functioning of our services 3.2. We do not use tracking or advertising cookies. 3.3. You can configure your browser to block cookies, though this may limit functionality.

We use your information to: 4.1. Provide and maintain our services. 4.2. Process transactions and send related information. 4.3. Respond to your comments and questions. 4.4. Send service-related announcements, updates, verification messages, customer support messages, and AI assistant or conversational SMS messages or calls where you have consented. 4.5. Maintain consent records and honor opt-out, HELP, do-not-call, and compliance obligations for messaging and calling. 4.6. Identify and address technical issues and improve our services. 4.7. Protect against malicious, deceptive, or illegal activity. 4.8. Comply with legal obligations.

5.1. We do not sell, rent, or trade your personal information to third parties. 5.2. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. 5.3. Text messaging originator opt-in data, voice-calling consent data, and related consent records will not be shared with any third parties except vendors and service providers that support message delivery, call delivery, customer support, fraud prevention, compliance, transcription, recording, or platform operations, and only to the extent necessary to provide the service or comply with law. 5.4. We otherwise share information only in the following limited circumstances: • With third-party service providers that help us operate our services (who are bound by confidentiality obligations) • When required by law, such as in response to a valid legal process • To protect our rights, privacy, safety, or property • During a corporate transaction like a merger (with comparable privacy protections) 5.5. Any sharing is done with appropriate safeguards for your information.

6.1. We retain your data only as long as necessary to provide our services or comply with legal obligations. 6.2. When the purpose for collecting your data no longer exists, we delete or anonymize it. 6.3. You can request deletion of your data at any time, and we will promptly honor this request.

7.1. We implement appropriate technical and organizational security measures to protect your data. 7.2. We use industry-standard encryption for data in transit and at rest. 7.3. We regularly review our security practices to address new threats. 7.4. However, consistent with our philosophy, we acknowledge that no security system is perfect. We continuously work to improve our security measures rather than make false claims of invulnerability.

8.1. Our services are not directed at children under 13 (or the applicable age in your jurisdiction). 8.2. We do not knowingly collect personal information from children. 8.3. If we discover that we have inadvertently collected information from a child, we will promptly delete it.

9.1. Access: You can access the personal information we hold about you. 9.2. Correction: You can request correction of inaccurate data. 9.3. Deletion: You can request deletion of your personal information, and we will honor this request promptly, except for information we are legally required or operationally required to retain. 9.4. Restriction: You can request that we limit how we use your data. 9.5. Portability: You can request a copy of your data in a structured, machine-readable format. 9.6. Objection: You can object to our processing of your data in certain circumstances. 9.7. Consent Withdrawal: You can withdraw consent at any time for activities based on consent, including SMS or voice communications where consent is the basis for contact. You can opt out of SMS by replying STOP and may contact us directly to revoke or adjust call consent where applicable.

10.1. We may process your information in countries other than your own. 10.2. When we transfer data across borders, we implement appropriate safeguards to protect your information. 10.3. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country.

11.1. We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. 11.2. We will notify you of significant changes through our services or via email. 11.3. We encourage you to review the Privacy Policy whenever you access our services.

If you have questions, concerns, or requests regarding your personal information, messaging consent, calling consent, or this Privacy Policy, please contact us at privacy@fallsoft.co or one@fallsoft.co.